Questions, answered

A little clarity goes a long way.

Start here for the essentials. For anything specific to your account, contact support privately.

Getting started

Do I need an account to explore?

No. You can read eligible published Organization profiles, Causes and updates without access to private workspaces. Sign in when you want to use an account-based feature.

How do I create an account?

Use Create an account, register with your email and password, then enter the emailed verification code. Social sign-in is available only when its named provider is configured; an unavailable button is not an active login option.

Does signing up give me Organization or Corporate access?

No. An identity and a workspace membership are different. Follow the applicable onboarding or invitation flow. Organization and Corporate permissions are checked by the server.

Organizations & publication

How does an Organization become public?

An authorized Organization team prepares its public-profile draft and submits it. Platform publication creates the public snapshot. Private team, donor, finance and unpublished records stay outside that public profile.

Does editing a draft change the public page immediately?

No. Draft changes and the published snapshot are separate. Submit the revised information for the supported publication review.

Who controls search-engine eligibility?

Platform Admin manages indexing eligibility. A profile must still be eligible and published to be public. Search engines independently decide whether and when to index a page.

What does INSIPS Verification mean?

It refers to a particular Platform review. Publication, INSIPS Verification, statutory or tax records, and payment readiness are separate. Paying a fee or choosing a plan does not guarantee approval.

Participation & payments

How do memberships work?

Where an Organization offers membership, review that plan’s price, duration and benefits before applying or paying. Your application, active membership and expiry are separate states. A pending payment is not an active membership.

Can I donate to every Cause?

No. A Donate action is available only when the Organization and provider are eligible for the supported payment flow. A public Cause does not itself establish payment readiness or a tax deduction.

What do Organization subscriptions include?

The pricing page describes the catalog. Your workspace shows the available plan, price and billing state. Provider-confirmed payment—not a browser success message—controls paid-plan activation. Physical verification is separate.

Are service credits the same as donations?

No. Service credits have their own ledger, balance and permitted uses. They must not be interpreted as donation income, an investment or a general-purpose bank balance.

Help & collaboration

How can my team explore a partnership?

Use Partner with us for an Organization, Corporate or ecosystem proposal. Submission is an inquiry, not approval or permission to display a logo.

Where can I get support?

Email support@insips.com or use the Contact form. Do not include passwords, one-time codes, identity documents or banking information in a general inquiry.